technical help

Users of Open Source Software - How Do They Get Help?

Submitted by msquire on Tue, 2011-05-10 21:12
V. Singh, Twidale, M. B., and Nichols, D. M., “Users of Open Source Software - How Do They Get Help?”, 42nd Hawaii International Conference on System Sciences (HICSS 2009), pp. 1-10, 2009.
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technical help

Michael Twidale

Submitted by twidale on Wed, 2010-02-10 14:15
Tags: 
usability
learning
technical help
help-giving
HCI

The confusion of crowds: non-dyadic help interactions

Submitted by twidale on Wed, 2010-02-10 13:40
V. Singh and Twidale, M. B., “The confusion of crowds: non-dyadic help interactions”, in CSCW '08: Proceedings of the 2008 ACM conference on Computer supported cooperative work, New York, NY, USA, 2008, pp. 699–702.
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technical help
help-giving

Users of Open Source Software - How do they get help?

Submitted by twidale on Wed, 2010-02-10 13:06
V. Singh, Twidale, M. B., and Nichols, D. M., “Users of Open Source Software - How do they get help?”, in HICSS 2009, 2009.
Taxonomy upgrade extras: 
technical help