The confusion of crowds: non-dyadic help interactions

TitleThe confusion of crowds: non-dyadic help interactions
Publication TypeConference Paper
Year of Publication2008
AuthorsSingh, V, Twidale, MB
Refereed DesignationRefereed
Secondary TitleCSCW '08: Proceedings of the 2008 ACM conference on Computer supported cooperative work
Place PublishedNew York, NY, USA
ISBN Number978-1-60558-007-4
Keywordshelp-giving, technical help

Help-giving interactions in open source technical support
often involve more people than the conventional help-giver
help-seeker pair. Contributions include lightweight but
useful me-too contributions from fellow help-seekers.
Problems with the reuse of help documentation may be
resolved by contextualized discussions, and those
discussions themselves are found to be substantially reused.

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