%0 Conference Paper %B CSCW '08: Proceedings of the 2008 ACM conference on Computer supported cooperative work %D 2008 %T The confusion of crowds: non-dyadic help interactions %A Singh, V %A Twidale, M.B %K help-giving %K technical help %X Help-giving interactions in open source technical support often involve more people than the conventional help-giver help-seeker pair. Contributions include lightweight but useful me-too contributions from fellow help-seekers. Problems with the reuse of help documentation may be resolved by contextualized discussions, and those discussions themselves are found to be substantially reused. %B CSCW '08: Proceedings of the 2008 ACM conference on Computer supported cooperative work %I ACM %C New York, NY, USA %P 699–702 %@ 978-1-60558-007-4 %R http://doi.acm.org/10.1145/1460563.1460670