Users of Open Source Software - How Do They Get Help?

TitleUsers of Open Source Software - How Do They Get Help?
Publication TypeJournal Article
Year of Publication2009
AuthorsSingh, V, Twidale, MB, Nichols, DM
Secondary Title42nd Hawaii International Conference on System Sciences (HICSS 2009)
PublisherIEEE Computer Society
Place PublishedLos Alamitos, CA, USA
ISBN Number978-0-7695-3450-3
Keywordstechnical help

A study was conducted across multiple open source software online technical help communities. This paper presents the types of discussions that occur, the types of questions asked and the type of responses that are given. The implications for socio-technical design are considered, exploring how help requests and discussions can be used to improve future help-giving, documentation and interface and functionality redesign.


"we collected twenty threads each from eight different websites making a total of 160 threads"

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