%0 Journal Article %J 42nd Hawaii International Conference on System Sciences (HICSS 2009) %D 2009 %T Users of Open Source Software - How Do They Get Help? %A Singh, Vandana %A Michael B Twidale %A David M Nichols %K technical help %X A study was conducted across multiple open source software online technical help communities. This paper presents the types of discussions that occur, the types of questions asked and the type of responses that are given. The implications for socio-technical design are considered, exploring how help requests and discussions can be used to improve future help-giving, documentation and interface and functionality redesign. %B 42nd Hawaii International Conference on System Sciences (HICSS 2009) %I IEEE Computer Society %C Los Alamitos, CA, USA %P 1-10 %@ 978-0-7695-3450-3 %R http://doi.ieeecomputersociety.org/10.1109/HICSS.2009.1005 %> https://flosshub.org/sites/flosshub.org/files/07-07-04.pdf