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V. Singh, Twidale, M. B., and Nichols, D. M., Users of Open Source Software - How do they get help?, in HICSS 2009, 2009.
V. Singh and Twidale, M. B., The confusion of crowds: non-dyadic help interactions, in CSCW '08: Proceedings of the 2008 ACM conference on Computer supported cooperative work, New York, NY, USA, 2008, pp. 699–702.
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M. C. Jones, Floyd, I. R., and Twidale, M. B., Patchworks of Open-Source Software: High-Fidelity Low-cost Prototypes. , in The Handbook of Research on Open Source Software. , Idea Group, Inc., 2007, pp. 126-140.
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I. R. Floyd, Jones, M. C., Rathi, D., and Twidale, M. B., Web Mash-ups and Patchwork Prototyping: User-driven technological innovation with Web 2.0 and Open Source Software, in 2007 40th Annual Hawaii International Conference on System Sciences (HICSS'07)2007 40th Annual Hawaii International Conference on System Sciences (HICSS'07), Waikoloa, HI, USA, 2007, pp. 86 - 86.
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V. Singh, Twidale, M. B., and Rathi, D., Open Source Technical Support: A Look at Peer Help-Giving, in 39th Annual Hawaii International Conference on System Sciences (HICSS'06)Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06), Kauia, HI, USA, 2006, vol. 6, p. 118c.
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D. M. Nichols and Twidale, M. B., Usability processes in open source projects, Software Process: Improvement and Practice, vol. 11, no. 2, pp. 149 - 162, 2006.
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M. C. Jones, Rathi, D., and Twidale, M. B., Wikifying your interface: Facilitating Community-Based Interface Translation, in Proceedings of the 6th ACM conference on Designing Interactive systems - DIS '06, 2006, pp. 321-330.