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“Software Informatics?”, Proceedings, iConference 2009. 2009.
, “Users of Open Source Software - How do they get help?”, in HICSS 2009, 2009.
, “The confusion of crowds: non-dyadic help interactions”, in CSCW '08: Proceedings of the 2008 ACM conference on Computer supported cooperative work, New York, NY, USA, 2008, pp. 699–702.
, “Infrastructures From the Bottom-Up and the Top-Down: Can They Meet in the Middle?”, in Proceedings PDC 2008, 2008, pp. 238-241.
, “Infrastructures From the Bottom-Up and the Top-Down: Can They Meet in the Middle?”, Proceedings Participatory Design Conference 2008. pp. 238-241., 2008.
, “Patchworks of Open-Source Software: High-Fidelity Low-cost Prototypes. ”, in The Handbook of Research on Open Source Software. , Idea Group, Inc., 2007, pp. 126-140.
, “Web Mash-ups and Patchwork Prototyping: User-driven technological innovation with Web 2.0 and Open Source Software”, in 2007 40th Annual Hawaii International Conference on System Sciences (HICSS'07)2007 40th Annual Hawaii International Conference on System Sciences (HICSS'07), Waikoloa, HI, USA, 2007, pp. 86 - 86.
, “Open Source Technical Support: A Look at Peer Help-Giving”, in 39th Annual Hawaii International Conference on System Sciences (HICSS'06)Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06), Kauia, HI, USA, 2006, vol. 6, p. 118c.
, “Usability processes in open source projects”, Software Process: Improvement and Practice, vol. 11, no. 2, pp. 149 - 162, 2006.
, “Wikifying your interface: Facilitating Community-Based Interface Translation”, in Proceedings of the 6th ACM conference on Designing Interactive systems - DIS '06, 2006, pp. 321-330.
, “The Usability of Open Source Software”, First Monday, vol. 8, no. 1, 2003.
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