Papers

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Conference Paper
V. Singh and Twidale, M. B., “The confusion of crowds: non-dyadic help interactions”, in CSCW '08: Proceedings of the 2008 ACM conference on Computer supported cooperative work, New York, NY, USA, 2008, pp. 699–702.
V. Singh, Twidale, M. B., and Rathi, D., “Open Source Technical Support: A Look at Peer Help-Giving”, in 39th Annual Hawaii International Conference on System Sciences (HICSS'06)Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06), Kauia, HI, USA, 2006, vol. 6, p. 118c.
V. Singh, Twidale, M. B., and Nichols, D. M., “Users of Open Source Software - How do they get help?”, in HICSS 2009, 2009.