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V. Singh, Twidale, M. B., and Nichols, D. M., “Users of Open Source Software - How do they get help?”, in HICSS 2009, 2009.
V. Singh and Twidale, M. B., “The confusion of crowds: non-dyadic help interactions”, in CSCW '08: Proceedings of the 2008 ACM conference on Computer supported cooperative work, New York, NY, USA, 2008, pp. 699–702.
V. Singh, Twidale, M. B., and Rathi, D., “Open Source Technical Support: A Look at Peer Help-Giving”, in 39th Annual Hawaii International Conference on System Sciences (HICSS'06)Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06), Kauia, HI, USA, 2006, vol. 6, p. 118c.