Papers

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user study
D. M. Nichols, Thomson, K., and Yeates, S. A., “Usability and open-source software development”, Proceedings of the Symposium on Computer Human Interaction, pp. 49–54, 2001.PDF icon nichols.pdf (40.74 KB)
technical help
V. Singh, Twidale, M. B., and Nichols, D. M., “Users of Open Source Software - How Do They Get Help?”, 42nd Hawaii International Conference on System Sciences (HICSS 2009), pp. 1-10, 2009.PDF icon 07-07-04.pdf (254.75 KB)
Greenstone
D. M. Nichols, Thomson, K., and Yeates, S. A., “Usability and open-source software development”, Proceedings of the Symposium on Computer Human Interaction, pp. 49–54, 2001.PDF icon nichols.pdf (40.74 KB)