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S. S. Ortiz and Pérez Benitez, A., FOSS Service Management and Incidences, in Open Source Software: Mobile Open Source Technologies, vol. 427, L. Corral, Sillitti, A., Succi, G., Vlasenko, J., and Wasserman, A. I., Eds. Springer Berlin Heidelberg, 2014, pp. 76-79.