FOSS Service Management and Incidences

TitleFOSS Service Management and Incidences
Publication TypeBook Chapter
Year of Publication2014
AuthorsOrtiz, SS, Pérez Benitez, A
Secondary AuthorsCorral, L, Sillitti, A, Succi, G, Vlasenko, J, Wasserman, AI
Secondary TitleOpen Source Software: Mobile Open Source Technologies
Series TitleIFIP Advances in Information and Communication Technology
PublisherSpringer Berlin Heidelberg
ISBN Number978-3-642-55127-7
KeywordsFOSS, service management and incidences

The Free Open Source Software (FOSS) solutions have been reaching a high demand, usage and global recognition, not only in the development of applications for companies and institutions also in the management of services and incidents. With the upswing of Information Technology (IT), the development of tools that enable the reporting of problems and incidents on any organization or company is necessary. Every day you need more applications, software generally, that make easier the user’s actions. This paper describes the need to use these tools and recount the development of a web application that allows the management of reports and incidents from users of Nova, the GNU/Linux Cuban distribution.

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