Participatory Usability: supporting proactive users

Submitted by superadmin on Mon, 2009-07-20 14:38
TitleParticipatory Usability: supporting proactive users
Publication TypeJournal Article
Year of Publication2003
AuthorsNichols, DM, McKay, D, Twidale, MB
Secondary TitleProceedings of the 4th Annual Conference of the ACM Special Interest Group on Computer Human Interaction - New Zealand Chapter (CHINZ'03)
Pagination63–68
Date PublishedJune
PublisherACM SIGCHI New Zealand.
Abstract

After software has been released the opportunities for users to influence development can often be limited. In this paper we review the research on post-deployment usability and make explicit its connections to open source software development. We describe issues involved in the design of end-user reporting tools with reference to the Safari web browser and a digital library prototype.
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