@article {flosswp97, title = {Participatory Usability: supporting proactive users}, journal = {Proceedings of the 4th Annual Conference of the ACM Special Interest Group on Computer Human Interaction - New Zealand Chapter (CHINZ{\textquoteright}03)}, year = {2003}, month = {June}, pages = {63{\textendash}68}, publisher = {ACM SIGCHI New Zealand.}, abstract = {After software has been released the opportunities for users to influence development can often be limited. In this paper we review the research on post-deployment usability and make explicit its connections to open source software development. We describe issues involved in the design of end-user reporting tools with reference to the Safari web browser and a digital library prototype.}, attachments = {https://flosshub.org/sites/flosshub.org/files/nicholsmckaytwidale.pdf}, author = {David M Nichols and Dana McKay and Michael B Twidale} }