Assessment of issue handling efficiency

Submitted by msquire on Wed, 2011-04-13 10:22

Title	Assessment of issue handling efficiency
Publication Type	Conference Paper
Year of Publication	2010
Authors	Luijten, B, Visser, J, Zaidman, A
Secondary Title	2010 7th IEEE Working Conference on Mining Software Repositories (MSR 2010)2010 7th IEEE Working Conference on Mining Software Repositories (MSR 2010)
Pagination	94 - 97
Publisher	IEEE
Place Published	Cape Town, South Africa
ISBN Number	978-1-4244-6802-7
Keywords	bug reports, bug tracking, classification, gnome, msr challenge, visualization
Abstract	We mined the issue database of GNOME to assess how issues are handled. How many issues are submitted and resolved? Does the backlog grow or decrease? How fast are issues resolved? Does issue resolution speed increase or decrease over time? In which subproject are issues handled most efficiently? To answer such questions, we apply several visualization and quantification instruments to the raw issue data. In particular, we aggregate issues into four risk categories, based on their resolution time. These categories are the basis both for visualizing and ranking, which are used in concert for issue database exploration.
DOI	10.1109/MSR.2010.5463292
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