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D. Cosley, Frankowski, D., Kiesler, S., Terveen, L., and Riedl, J., “How Oversight Improves Member-Maintained Communities”, in ACM SIGCHI Conference on Human Factors in Computing Systems, Portland OR, 2005.
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F. Harper, Frankowski, D., Drenner, S., Ren, Y., Kiesler, S., Terveen, L., Kraut, R., and Riedl, J., “Talk Amongst Yourselves: Inviting Users to Participate in Online Conversations.”, in International Conference on Intelligent User Interfaces , Honolulu, Hawaii, 2007, pp. 62-71.