Puzzling with a top-down Blueprint and a bottom-up Network: An explorative analysis of the Open Source World using ITIL and Social Network Analysis

This paper explains some of the necessary tasks that need to be performed for the construction and maintenance of software. These necessary activities are abstracted from ITIL, a best- practice 'blueprint', that is often used by IT companies to structure their processes. Next, using Social Network Analysis, an investigation is conducted to asses how the activities that ITIL describes are performed in the open source 'network'.