Community Effort in Online Groups? Who Does the Work and Why?

In this paper, the authors consider how the formal leadership role, personal and community benefits, and community characteristics influence the effort members put into helping their online groups. Results from a survey of Internet listserv owners and other members suggest that though owners, who have a formal leadership role, do more of the effortful community building work than do regular members, other members also take on some of the work. Moreover, members who value different benefits are likely to contribute to the development on an online community in different ways.