Papers
“How open source software works: "free" user-to-user assistance”, Research Policy, vol. 32, pp. 923-943, 2003. lakhani2003.pdf (248.56 KB)
, “Satisfying heterogeneous user needs via innovation toolkits: the case of Apache security software”, Research Policy, vol. 32, pp. 1199-1215, 2003. rp-vonhippelfranke.pdf (462.28 KB)
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