@conference {1460670,
	title = {The confusion of crowds: non-dyadic help interactions},
	booktitle = {CSCW {\textquoteright}08: Proceedings of the 2008 ACM conference on Computer supported cooperative work},
	year = {2008},
	pages = {699{\textendash}702},
	publisher = {ACM},
	organization = {ACM},
	address = {New York, NY, USA},
	abstract = {Help-giving interactions in open source technical support 
often involve more people than the conventional help-giver 
help-seeker pair. Contributions include lightweight but 
useful me-too contributions from fellow help-seekers. 
Problems with the reuse of help documentation may be 
resolved by contextualized discussions, and those 
discussions themselves are found to be substantially reused. },
	keywords = {help-giving, technical help},
	isbn = {978-1-60558-007-4},
	doi = {http://doi.acm.org/10.1145/1460563.1460670},
	author = {Singh, V and Twidale, M.B}
}
