@proceedings {1715,
	title = {"Should we move to Stack Overflow?" Measuring the utility of social media for developer support},
	year = {2015},
	month = {05/2015},
	pages = {10pp},
	publisher = {IEEE},
	abstract = {Stack Overflow is an enormously popular question-and-answer web site intended for software developers to help each other with programming issues. Some software projects aimed at developers (for example, application programming interfaces, application engines, cloud services, development frameworks, and the like) are closing their self-supported developer discussion forums and mailing lists and instead directing developers to use special-purpose tags on Stack Overflow. The goals of this paper are to document the main reasons given for moving developer support to Stack Overflow, and then to collect and analyze data from a group of software projects that have done this, in order to show whether the expected quality of support was actually achieved. The analysis shows that for all four software projects in this study, two of the desired quality indicators, developer participation and response time, did show improvements on Stack Overflow as compared to mailing lists and forums. However, we also found several projects that moved back from Stack Overflow, despite achieving these desired improvements. The results of this study are applicable to a wide variety of software projects that provide developer support using social media.},
	keywords = {developer support, forums, mailing list, metrics, quality, social media, Stack Overflow, technical support},
	attachments = {https://flosshub.org/sites/flosshub.org/files/SEIP2015stackv2.pdf},
	author = {Squire, Megan}
}
@conference {Zhang:2014:ISM:2666539.2666572,
	title = {Investigating Social Media in GitHub{\textquoteright}s Pull-requests: A Case Study on Ruby on Rails},
	booktitle = {Proceedings of the 1st International Workshop on Crowd-based Software Development Methods and Technologies},
	series = {CrowdSoft 2014},
	year = {2014},
	pages = {37{\textendash}41},
	publisher = {ACM},
	organization = {ACM},
	address = {New York, NY, USA},
	abstract = {In GitHub, pull-request mechanism is an outstanding social development method by integrating with many social media. Many studies have explored that social media has an important effect on software development. @-mention as a typical social media, is a useful tool in social platform. In this paper, we made a quantitative analysis of @-mention in pull-requests of the project Ruby on Rails. First, we make a convictive statistics of the popularity of pull-request mechanism in GitHub. Then we investigate the current situation of @-mention in the Ruby on Rails. Our empirical analysis results find some insights of @-mention.
},
	keywords = {@-mention, github, pull-request, social media},
	isbn = {978-1-4503-3224-8},
	doi = {10.1145/2666539.2666572},
	url = {http://doi.acm.org/10.1145/2666539.2666572},
	author = {Zhang, Yang and Yin, Gang and Yu, Yue and Wang, Huaimin}
}
@proceedings {1552,
	title = {Analyzing Social Behavior of Software Developers Across Different Communication Channels},
	year = {2013},
	abstract = {Software developers use different project repositories (i.e., mailing list, bug tracking repositories, discussion forums etc.) to interact with each other or to solve software related problems. The growing interest in the usage of social media channels (i.e., Twitter, Facebook, LinkedIn) have also attracted the open source software community and software developers to adopt an identity in order to disseminate project-related information to a wider audience. Much research has been carried out to analyze the social behavior of software developers in different project repositories but so far no one has tried to study the social communication patterns of developers in other social media channels. We in this paper presents a new dimension to the social aspects of software developers and study if the social communication patterns of software developers is different on project repositories and social media channels (i.e., Twitter).},
	keywords = {communication, developer, social media},
	url = {http://index.ksi.edu/conf/seke/2013/cr/296.pdf},
	attachments = {https://flosshub.org/sites/flosshub.org/files/iqbal_a_et_al_june_2013.pdf},
	author = {Iqbal, Aftab and M Karnstedt and M Hausenblas}
}
@conference {Bougie:2011:TUT:1984701.1984707,
	title = {Towards understanding twitter use in software engineering: preliminary findings, ongoing challenges and future questions},
	booktitle = {Proceedings of the 2nd International Workshop on Web 2.0 for Software Engineering},
	series = {Web2SE {\textquoteright}11},
	year = {2011},
	note = {paper d/l from http://www.thechiselgroup.org/publications/content/towards-understanding-twitter-use-software-engineering-preliminary-findings-ong

"From this site, we selected the top 30 individuals for the topics Linux and Eclipse. We chose these two topics based on their potential to expose "tweeters" from a large operating system community as well as an IDE development community. We also decided to investigate a project for which all committers use Twitter. Through a colleague, we were informed that the MXUnit project lists the Twitter user names for all eight of its committers. The MXUnit project [5] is a small, open source ColdFusion test framework that is written as an Eclipse plug-in."},
	pages = {31{\textendash}36},
	publisher = {ACM},
	organization = {ACM},
	address = {New York, NY, USA},
	abstract = {There has been some research conducted around the motivation for the use of Twitter and the value brought by micro-blogging tools to individuals and business environments. This paper builds on our understanding of how the phenomenon affects the population which birthed the technology: Software Engineers. We find that the Software Engineering community extensively leverages Twitter{\textquoteright}s capabilities for conversation and information sharing and that use of the tool is notably different between distinct Software Engineering groups. Our work exposes topics for future research and outlines some of the challenges in exploring this type of data.},
	keywords = {eclipse, linux, mxunit, social media, software development, twitter, web 2.0},
	isbn = {978-1-4503-0595-2},
	doi = {10.1145/1984701.1984707},
	url = {http://doi.acm.org/10.1145/1984701.1984707},
	attachments = {https://flosshub.org/sites/flosshub.org/files/WEB2SE2011.pdf},
	author = {Bougie, Gargi and Starke, Jamie and Storey, Margaret-Anne and Daniel M. German}
}
@conference {Bougie:2011:TUT:1984701.1984707,
	title = {Towards understanding twitter use in software engineering: preliminary findings, ongoing challenges and future questions},
	booktitle = {Proceedings of the 2nd International Workshop on Web 2.0 for Software Engineering},
	series = {Web2SE {\textquoteright}11},
	year = {2011},
	note = {paper d/l from http://www.thechiselgroup.org/publications/content/towards-understanding-twitter-use-software-engineering-preliminary-findings-ong

"From this site, we selected the top 30 individuals for the topics Linux and Eclipse. We chose these two topics based on their potential to expose "tweeters" from a large operating system community as well as an IDE development community. We also decided to investigate a project for which all committers use Twitter. Through a colleague, we were informed that the MXUnit project lists the Twitter user names for all eight of its committers. The MXUnit project [5] is a small, open source ColdFusion test framework that is written as an Eclipse plug-in."},
	pages = {31{\textendash}36},
	publisher = {ACM},
	organization = {ACM},
	address = {New York, NY, USA},
	abstract = {There has been some research conducted around the motivation for the use of Twitter and the value brought by micro-blogging tools to individuals and business environments. This paper builds on our understanding of how the phenomenon affects the population which birthed the technology: Software Engineers. We find that the Software Engineering community extensively leverages Twitter{\textquoteright}s capabilities for conversation and information sharing and that use of the tool is notably different between distinct Software Engineering groups. Our work exposes topics for future research and outlines some of the challenges in exploring this type of data.},
	keywords = {eclipse, linux, mxunit, social media, software development, twitter, web 2.0},
	isbn = {978-1-4503-0595-2},
	doi = {10.1145/1984701.1984707},
	url = {http://doi.acm.org/10.1145/1984701.1984707},
	attachments = {https://flosshub.org/sites/flosshub.org/files/WEB2SE2011_0.pdf},
	author = {Bougie, Gargi and Starke, Jamie and Storey, Margaret-Anne and Daniel M. German}
}
