@proceedings {1715,
	title = {"Should we move to Stack Overflow?" Measuring the utility of social media for developer support},
	year = {2015},
	month = {05/2015},
	pages = {10pp},
	publisher = {IEEE},
	abstract = {Stack Overflow is an enormously popular question-and-answer web site intended for software developers to help each other with programming issues. Some software projects aimed at developers (for example, application programming interfaces, application engines, cloud services, development frameworks, and the like) are closing their self-supported developer discussion forums and mailing lists and instead directing developers to use special-purpose tags on Stack Overflow. The goals of this paper are to document the main reasons given for moving developer support to Stack Overflow, and then to collect and analyze data from a group of software projects that have done this, in order to show whether the expected quality of support was actually achieved. The analysis shows that for all four software projects in this study, two of the desired quality indicators, developer participation and response time, did show improvements on Stack Overflow as compared to mailing lists and forums. However, we also found several projects that moved back from Stack Overflow, despite achieving these desired improvements. The results of this study are applicable to a wide variety of software projects that provide developer support using social media.},
	keywords = {developer support, forums, mailing list, metrics, quality, social media, Stack Overflow, technical support},
	attachments = {https://flosshub.org/sites/flosshub.org/files/SEIP2015stackv2.pdf},
	author = {Squire, Megan}
}
@conference {DBLP:conf/ecis/TsiavosH03,
	title = {Beyond good and evil: why open source development for peer-to-peer networks does not necessarily equal to an open society is as imbalanced as copyright law and definitely is not going to make you a better person},
	booktitle = {European Conference on Information Systems (ECIS 2003)},
	year = {2003},
	note = {"In a first stage we collected data related to the development of the Gnutella protocol. The sources included: web sites that were used for hosting forums and file repositories related to the development of the protocol that could be either archived or still operational; messages posted on discussion groups, forums and newsgroups; the design documents of the Gnutella protocol.
In a second stage we gathered material related to the Limewire application. The sources included: operational and archived web sites having been used for the development of the application; applications such as Concurrent Version Systems (CVS) or Bug reporting tools (such as Issuezila), design and implementation documentation and relevant press reports.
The data gathered covered a time span from early 2000 to late November 2002."
"Other sources informed our research and also acted, at times of uncertainty, as forms of triangulation and verification (Lee 1991). These sources include websites such as Slashdot.org and WiredNews; IRC-mediated communications and private messages exchanged between the various developers."},
	month = {2003},
	abstract = {This paper interrogates the claims that open source development is an ideal form of regulatory development. We begin by presenting the literature that offers a framework of modalities of regulation where code, along with laws, markets, and norms shape and influence individual action. Within this framework, it is argued that for an Open Society we need Open Code.	We present the processes through which the Gnutella protocol and the Limewire application are developed by deconstructing the mechanisms of participation and contribution of the individual developers. The techniques of monitoring, modularization and filtering that we identify appear to be inconsistent with open society promises. Instead we suggest a different framing, that of creating nests of interests, whose creators can find refuge from inhabitants of other nests. From that perspective, we suggest that we should stop referring to the war between Copyright and peer-to-peer networks as the battle between good and evil.},
	keywords = {bug reports, cvs, design documents, discussion, discussion forums, documentation, forums, gnutella, issuezilla, limewire, web site},
	attachments = {https://flosshub.org/sites/flosshub.org/files/tsiavosHosein.pdf},
	author = {Prodromos Tsiavos and Ian Hosein}
}
