@proceedings {1276,
	title = {A Review of Tool Support for User-Related Communication in FLOSS Development},
	year = {2011},
	note = {"We have carried out a literature review addressing communication in FLOSS projects, and contrasted the findings with Human-Computer Interaction (HCI) literature on user-developer communication."},
	month = {10/2011},
	pages = {90-105},
	abstract = {Free/Libre/Open Source Software (FLOSS) projects rely on Internet tools for communication and in coordinating their work. Communication between developers is well supported in FLOSS projects, but user-developer communication has proven out to be challenging. This paper examines the following questions: {\textquotedblright}What kinds of means for communication exist in FLOSS projects for user-developer communication? What kinds of means should there be?{\textquotedblright} We have carried out a literature review addressing communication in FLOSS projects, and contrasted the findings with Human-Computer Interaction (HCI) literature on user-developer communication. HCI literature indicates that user-developer communication is needed during requirements construction, design and evaluation tasks, and HCI specialists are needed for orchestrating the communication and the user related tasks. Communication during the evaluation task is somewhat supported in FLOSS projects, but design and requirements construction are badly in need for support, even though ideas have already been presented. In addition, HCI specialists are in need of different kinds of communication support in FLOSS projects.},
	keywords = {Free/Libre/Open Source Software, Human-Computer Interaction, literature review, Tool Support, User-Developer Communication},
	author = {Rantalinen, Aapo and Hedberg, Henrik and Iivari, Netta}
}
@conference {590,
	title = {Integrating HCI Specialists into Open Source Software Development Projects},
	booktitle = {OSS2009: Open Source Ecosystems: Diverse Communities Interacting (IFIP 2.13)},
	series = {IFIP Advances in Information and Communication Technology },
	volume = {299/2009},
	year = {2009},
	month = {2009///},
	pages = {251 - 263},
	publisher = {Springer},
	organization = {Springer},
	chapter = {22},
	abstract = {Typical open source software (OSS) development projects are organized around technically talented developers, whose communication is based on technical aspects and source code. Decision-making power is gained through proven competence and activity in the project, and non-technical end-user opinions are too many times neglected. In addition, also human-computer interaction (HCI) specialists have encountered difficulties in trying to participate in OSS projects, because there seems to be no clear authority and responsibility for them. In this paper, based on HCI and OSS literature, we introduce an extended OSS development project organization model that adds a new level of communication and roles for attending human aspects of software. The proposed model makes the existence of HCI specialists visible in the projects, and promotes interaction between developers and the HCI specialists in the course of a project.
},
	issn = {978-3-642-02031-5},
	doi = {http://dx.doi.org/10.1007/978-3-642-02032-2_22},
	attachments = {https://flosshub.org/sites/flosshub.org/files/Intergrating\%20HCI\%20Specialists.pdf},
	author = {Hedberg, Henrik and Iivari, Netta}
}
@conference {560,
	title = {Usability in Company Open Source Software Context - Initial Findings from an Empirical Case Study},
	booktitle = {OSS2008: Open Source Development, Communities and Quality (IFIP 2.13)},
	series = {IFIP International Federation for Information Processing},
	volume = {275/2008},
	year = {2008},
	month = {2008///},
	pages = {359 - 365},
	publisher = {Springer},
	organization = {Springer},
	chapter = {33},
	abstract = {In the company open source software (OSS) development context, usability is becoming an important issue due to a growing user population, who is only interested in usable applications, not in their development. Companies try to gain a competitive advantage of OSS by utilizing available components, but the openness is difficult to achieve in the business world with licenses, patents and intellectual property rights. This paper analyses usability and user-interface (UI) development in the company OSS context through an interpretive case study in a software development unit of a large, global corporation. Our initial findings suggest that there is a need for human computer interaction specialists in the OSS context. It is revealed that with the software based on OSS, more time can be spent on usability and UI design. In the company{\textquoteright}s viewpoint, there are still many issues involved in deciding what parts of the product will be open source. Especially UI code may remain closed due to competitive advantage and patents.
},
	issn = {978-0-387-09683-4},
	doi = {http://dx.doi.org/10.1007/978-0-387-09684-1_33},
	attachments = {https://flosshub.org/sites/flosshub.org/files/Usability\%20in\%20Company\%20Open\%20Source.pdf},
	author = {Iivari, Netta and Hedberg, Henrik and Kirves, Tanja}
}
