@inbook {1734,
	title = {Examining Usability Work and Culture in OSS},
	booktitle = {Open Source Systems: Adoption and Impact},
	series = {IFIP Advances in Information and Communication Technology},
	volume = {451},
	year = {2015},
	pages = {58-67},
	publisher = {Springer International Publishing},
	organization = {Springer International Publishing},
	abstract = {Organizational culture has been recognized as an influential factor affecting the successes and failures of usability work in organizations; however, there is a lack of research on organizational culture in open source software (OSS) development. This paper shows that there are different kinds of cultures in OSS development projects and builds propositions on the relationship between culture and usability work in OSS development projects. Partly those are derived from the literature, partly from an exploratory empirical inquiry. We speculate whether there is an ideal culture type for usability work in OSS development or whether usability work should be modified to fit the different cultures of OSS development projects.
},
	keywords = {culture, empirical study, open source software, Usability},
	isbn = {978-3-319-17836-3},
	doi = {10.1007/978-3-319-17837-0_6},
	url = {http://dx.doi.org/10.1007/978-3-319-17837-0_6},
	author = {Rajanen, Mikko and Iivari, Netta},
	editor = {Damiani, Ernesto and Frati, Fulvio and Dirk Riehle and Wasserman, Anthony I.}
}
@proceedings {1276,
	title = {A Review of Tool Support for User-Related Communication in FLOSS Development},
	year = {2011},
	note = {"We have carried out a literature review addressing communication in FLOSS projects, and contrasted the findings with Human-Computer Interaction (HCI) literature on user-developer communication."},
	month = {10/2011},
	pages = {90-105},
	abstract = {Free/Libre/Open Source Software (FLOSS) projects rely on Internet tools for communication and in coordinating their work. Communication between developers is well supported in FLOSS projects, but user-developer communication has proven out to be challenging. This paper examines the following questions: {\textquotedblright}What kinds of means for communication exist in FLOSS projects for user-developer communication? What kinds of means should there be?{\textquotedblright} We have carried out a literature review addressing communication in FLOSS projects, and contrasted the findings with Human-Computer Interaction (HCI) literature on user-developer communication. HCI literature indicates that user-developer communication is needed during requirements construction, design and evaluation tasks, and HCI specialists are needed for orchestrating the communication and the user related tasks. Communication during the evaluation task is somewhat supported in FLOSS projects, but design and requirements construction are badly in need for support, even though ideas have already been presented. In addition, HCI specialists are in need of different kinds of communication support in FLOSS projects.},
	keywords = {Free/Libre/Open Source Software, Human-Computer Interaction, literature review, Tool Support, User-Developer Communication},
	author = {Rantalinen, Aapo and Hedberg, Henrik and Iivari, Netta}
}
@article {1346,
	title = {Discourses on User Participation},
	journal = {International Journal of Open Source Software and Processes},
	volume = {1},
	year = {2009},
	pages = {44 - 59},
	abstract = {Users should participate in information technology (IT) artifact development, but it has proven to be challenging. This applies also in the open source software (OSS) development. This chapter critically examines discursive construction of user participation in academic literatures and in practice, in IT artifact development. First three academic discourses constructing user participation are discussed. Then the discursive construction of user participation is explored in OSS development literature. Afterwards, results from several empirical, interpretive case studies are outlined. Some of them have been carried out in the IT artifact product development organizations, others in the OSS development context. Clear similarities can be identified in the discourses constructing user participation in these divergent IT artifact development contexts. The academic discourses on user participation clearly also legitimate certain ways of constructing user participation in practice. The OSS development literature bears resemblance mainly with the Human Computer Interaction (HCI) discourse on user participation. Therefore, it is argued that especially the HCI community should carefully reflect on what kinds of discourses on user participation it advocates and deems as legitimate.},
	issn = {1942-3934},
	doi = {10.4018/jossp.2009070104},
	author = {Iivari, Netta}
}
@conference {590,
	title = {Integrating HCI Specialists into Open Source Software Development Projects},
	booktitle = {OSS2009: Open Source Ecosystems: Diverse Communities Interacting (IFIP 2.13)},
	series = {IFIP Advances in Information and Communication Technology },
	volume = {299/2009},
	year = {2009},
	month = {2009///},
	pages = {251 - 263},
	publisher = {Springer},
	organization = {Springer},
	chapter = {22},
	abstract = {Typical open source software (OSS) development projects are organized around technically talented developers, whose communication is based on technical aspects and source code. Decision-making power is gained through proven competence and activity in the project, and non-technical end-user opinions are too many times neglected. In addition, also human-computer interaction (HCI) specialists have encountered difficulties in trying to participate in OSS projects, because there seems to be no clear authority and responsibility for them. In this paper, based on HCI and OSS literature, we introduce an extended OSS development project organization model that adds a new level of communication and roles for attending human aspects of software. The proposed model makes the existence of HCI specialists visible in the projects, and promotes interaction between developers and the HCI specialists in the course of a project.
},
	issn = {978-3-642-02031-5},
	doi = {http://dx.doi.org/10.1007/978-3-642-02032-2_22},
	attachments = {https://flosshub.org/sites/flosshub.org/files/Intergrating\%20HCI\%20Specialists.pdf},
	author = {Hedberg, Henrik and Iivari, Netta}
}
@conference {560,
	title = {Usability in Company Open Source Software Context - Initial Findings from an Empirical Case Study},
	booktitle = {OSS2008: Open Source Development, Communities and Quality (IFIP 2.13)},
	series = {IFIP International Federation for Information Processing},
	volume = {275/2008},
	year = {2008},
	month = {2008///},
	pages = {359 - 365},
	publisher = {Springer},
	organization = {Springer},
	chapter = {33},
	abstract = {In the company open source software (OSS) development context, usability is becoming an important issue due to a growing user population, who is only interested in usable applications, not in their development. Companies try to gain a competitive advantage of OSS by utilizing available components, but the openness is difficult to achieve in the business world with licenses, patents and intellectual property rights. This paper analyses usability and user-interface (UI) development in the company OSS context through an interpretive case study in a software development unit of a large, global corporation. Our initial findings suggest that there is a need for human computer interaction specialists in the OSS context. It is revealed that with the software based on OSS, more time can be spent on usability and UI design. In the company{\textquoteright}s viewpoint, there are still many issues involved in deciding what parts of the product will be open source. Especially UI code may remain closed due to competitive advantage and patents.
},
	issn = {978-0-387-09683-4},
	doi = {http://dx.doi.org/10.1007/978-0-387-09684-1_33},
	attachments = {https://flosshub.org/sites/flosshub.org/files/Usability\%20in\%20Company\%20Open\%20Source.pdf},
	author = {Iivari, Netta and Hedberg, Henrik and Kirves, Tanja}
}
