@inbook {1598,
	title = {FOSS Service Management and Incidences},
	booktitle = {Open Source Software: Mobile Open Source Technologies},
	series = {IFIP Advances in Information and Communication Technology},
	volume = {427},
	year = {2014},
	pages = {76-79},
	publisher = {Springer Berlin Heidelberg},
	organization = {Springer Berlin Heidelberg},
	abstract = {

The Free Open Source Software (FOSS) solutions have been reaching a high demand, usage and global recognition, not only in the development of applications for companies and institutions also in the management of services and incidents. With the upswing of Information Technology (IT), the development of tools that enable the reporting of problems and incidents on any organization or company is necessary. Every day you need more applications, software generally, that make easier the user{\textquoteright}s actions. This paper describes the need to use these tools and recount the development of a web application that allows the management of reports and incidents from users of Nova, the GNU/Linux Cuban distribution.
},
	keywords = {FOSS, service management and incidences},
	isbn = {978-3-642-55127-7},
	doi = {10.1007/978-3-642-55128-4_9},
	url = {http://dx.doi.org/10.1007/978-3-642-55128-4_9},
	author = {Ortiz, SusanaS{\'a}nchez and P{\'e}rez Benitez, Alfredo},
	editor = {Corral, Luis and Sillitti, Alberto and Succi, Giancarlo and Vlasenko, Jelena and Wasserman, AnthonyI.}
}
