@proceedings {1447,
	title = {OSS Integration Issues and Community Support: An Integrator Perspective},
	volume = {378},
	year = {2012},
	month = {09/2012},
	pages = {129-143},
	publisher = {IFIP AICT},
	abstract = {The reuse and integration of Open Source Software (OSS) components provided by OSS communities is becoming an economical and strategic need for today{\textquoteright}s organizations. The integration of OSS components provides many benefits, but also risks and challenges. One of the most important risks is the lack of effective and timely OSS community support for dealing with possible integration problems. For gaining an understanding of the common problems that organizations face when integrating OSS components, and the role played by OSS communities, we performed an exploratory study on 25 OSS integration projects from different European organizations. The results show that the main way of reducing integration problems was the use of OSS components from well-established communities; therefore very few integration problems were identified. In most of the cases these problems were successfully solved with the support from the OSS community and/or colleagues. In addition, contrary to the common belief that understanding code from someone else is a hard and undesirable task, some integrators consider OSS code even more understandable than their own code.},
	author = {Ayala, Claudia and Cruzes, Daniela S. and Nguyen, Anh Duc and Conradi, Reidar and Franch, Xavier and Höst, Martin and Ali Babar, Muhammad}
}
@proceedings {1270,
	title = {Impact of Stakeholder Type and Collaboration on Issue Resolution Time in OSS Projects},
	year = {2011},
	note = {"First, we characterize the difference in the average amount of resolved issues and issue resolution time between a volunteer assignee and a firm-paid assignee....Second, we investigate collaboration among stakeholders in OSS projects by using Social network metrics and analysis. Last, we explore the impact of the collaboration measures on issue resolution time."

"Three OSS projects were selected for our study, namely Qt, Qpid and Geronimo"

"All software issues were collected from JIRA repositories...Issue resolution time was computed by using the created time field and the issue resolved time field."},
	month = {10/2011},
	pages = {1-16},
	publisher = {Springer},
	abstract = {Initialized by a collective contribution of volunteer developers, Open source software (OSS) attracts an increasing involvement of commercial firms. Many OSS projects are composed of a mix group of firm-paid and volunteer developers, with different motivations, collaboration practices and working styles. As OSS development consists of collaborative works in nature, it is important to know whether these differences have an impact on collaboration between difference types of stakeholders, which lead to an influence in the project outcomes. In this paper, we empirically investigate the firm-paid participation in resolving OSS evolution issues, the stakeholder collaboration and its impact on OSS issue resolution time. The results suggest that though a firm-paid assigned developer resolves much more issues than a volunteer developer does, there is no difference in issue resolution time between them. Besides, the more important factor that influences the issue resolution time comes from the collaboration among stakeholders rather than from individual characteristics.},
	keywords = {COLLABORATION, companies, coordination, defects, feature requests, geronimo, jira, qpid, qt, social network analysis, volunteer},
	author = {Duc, Ach Nguyen and Cruzes, Daniela S. and Ayala, Claudia and Conradi, Reidar}
}
@proceedings {1286,
	title = {Towards Improving OSS Products Selection {\textendash} Matching Selectors and OSS Communities Perspectives},
	year = {2011},
	month = {10/2011},
	pages = {244-258},
	publisher = {Springer},
	abstract = {Adopting third-party software is becoming an economical and strategic need for today organizations. A fundamental part of its successful adoption is the informed selection of products that best fit the organization needs. One of the main current problems hampering selection, specially of OSS products is the vast amount of unstructured, incomplete, evolvable and widespread information about products that highly increases the risks of taking a wrong decision. In this paper, we aim to inform and provide evidence to OSS communities that help them to envisage improvements on their information rendering strategies to satisfy industrial OSS selectors{\textquoteright} needs. Our results are from the matching between the informational needs of 23 OSS selectors from diverse software-intensive organizations, and the in-depth study of 9 OSS communities of different sizes and domains. The results evidenced specific areas of improvement that might help to enhance the industrial OSS selection practice.},
	keywords = {empirical study, information rendering strategy, open source software, selection},
	author = {Ayala, Claudia and Cruzes, Daniela S. and Franch, Xavier and Conradi, Reidar}
}
