OTRS: un sistema a ticket per la gestione dell’help desk
| Title | OTRS: un sistema a ticket per la gestione dell’help desk |
| Publication Type | Conference Paper |
| Year of Publication | 2005 |
| Authors | Bencetti, Stefano, and Verduci Gianni |
| Secondary Title | OSS2005: Open Source Systems |
| Pagination | 281 |
| Keywords | help desk, open source, ticketing system, trouble ticket |
| Abstract | Descriviamo l’esperienza di utilizzo di un software a codice sorgente aperto per la gestione a ticket dell’help desk informatico del D.I.S.I. (Dipartimento di Informatica e Scienze delll’Informazione) dell’Università degli Studi di Genova. |
| URL | http://pascal.case.unibz.it/handle/2038/1423 |
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