Users of Open Source Software - How Do They Get Help?, Singh, Vandana, Twidale Michael B., and Nichols David M. , 42nd Hawaii International Conference on System Sciences (HICSS 2009), Los Alamitos, CA, USA, p.1-10, (2009)

The confusion of crowds: non-dyadic help interactions, Singh, V., and Twidale M. B. , CSCW '08: Proceedings of the 2008 ACM conference on Computer supported cooperative work, New York, NY, USA, p.699–702, (2008)

Users of Open Source Software - How do they get help?, Singh, V., Twidale M. B., and Nichols D. M. , HICSS 2009, (2009)