@inbook {Heppler2016,
	title = {Who Cares About My Feature Request?},
	booktitle = {Open Source Systems: Integrating Communities: 12th IFIP WG 2.13 International Conference, OSS 2016, Gothenburg, Sweden, May 30 - June 2, 2016, Proceedings},
	year = {2016},
	pages = {85{\textendash}96},
	publisher = {Springer International Publishing},
	organization = {Springer International Publishing},
	address = {Cham},
	abstract = {Previous studies on issue tracking systems for open source software (OSS) focused mainly on requests for bug fixes. However, requests to add a new feature or an improvement to an OSS project are often also made in an issue tracking system. These inquiries are particularly important because they determine the further development of the software. This study examines if there is any difference between requests of the IBM developer community and other sources in terms of the likelihood of successful implementation. Our study consists of a case study of the issue tracking system BugZilla in the Eclipse integrated development environment (IDE). Our hypothesis, which was that feature requests from outsiders have less chances of being implemented, than feature requests from IBM developers, was confirmed.
},
	isbn = {978-3-319-39225-7},
	doi = {10.1007/978-3-319-39225-7_7},
	url = {http://dx.doi.org/10.1007/978-3-319-39225-7_7},
	author = {Heppler, Lukas and Eckert, Remo and Stuermer, Matthias},
	editor = {Kevin Crowston and Hammouda, Imed and Lundell, Bj{\"o}rn and Gregorio Robles and Gamalielsson, Jonas and Juho Lindman}
}
