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The confusion of crowds: non-dyadic help interactions. In: CSCW '08: Proceedings of the 2008 ACM conference on Computer supported cooperative work. New York, NY, USA: ACM; 2008. p. 699-702. Abstract
Infrastructures From the Bottom-Up and the Top-Down: Can They Meet in the Middle?. In: Proceedings PDC 2008.; 2008. p. 238-41. Abstract
Patchworks of Open-Source Software: High-Fidelity Low-cost Prototypes. . In: The Handbook of Research on Open Source Software. Idea Group, Inc.; 2007. p. 126-140.
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Wikifying your interface: Facilitating Community-Based Interface Translation. In: Proceedings of the 6th ACM conference on Designing Interactive systems - DIS '06. ACM Press; 2006. p. 321-30. Abstract
Open Source Technical Support: A Look at Peer Help-Giving. In: 39th Annual Hawaii International Conference on System Sciences (HICSS'06)Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06). Vol 6. Kauia, HI, USA: IEEE; 2006. 118c. Abstract