Singh V, Twidale MB, Nichols DM. Users of Open Source Software - How Do They Get Help? 42nd Hawaii International Conference on System Sciences (HICSS 2009). 2009:1-10. Abstract  Download: 07-07-04.pdf (254.75 KB)
Nichols DM, Twidale MB. Usability processes in open source projects. Software Process: Improvement and Practice. 2006;11(2):149-62. Abstract
Nichols DM, Twidale MB. The Usability of Open Source Software. First Monday. 2003;8(1). Abstract
Nichols DM, McKay D, Twidale MB. Participatory Usability: supporting proactive users. Proceedings of the 4th Annual Conference of the ACM Special Interest Group on Computer Human Interaction - New Zealand Chapter (CHINZ'03). 2003:63-8. Abstract  Download: nicholsmckaytwidale.pdf (250.41 KB)
Nichols DM, Twidale MB. Usability and Open Source Software. Working Paper 02/10, Department of Computer Science, University of Waikato. 2002. Abstract  Download: nicholstwidale1.pdf (103.21 KB)
Nichols DM, Thomson K, Yeates SA. Usability and open-source software development. Proceedings of the Symposium on Computer Human Interaction. 2001:49-54. Abstract  Download: nichols.pdf (40.74 KB)