Orlikowski W. Knowing in Practice: Enacting a Collective Capability in Distributed Organizing. Organization Science. 2002;13. Abstract  Download: orlikowski.pdf (3.15 MB)
Yates JA, Orlikowski W. Knee-jerk Anti-LOOPism and other E-mail Phenomena: Oral, Written, and Electronic Patterns in Computer-Mediated Communication. Cambridge, MA: Massachusetts Institute of Technology; 1993. Abstract